We dispatch all orders within one or two* working days and they are delivered in 4-5 working days** after the confirmed dispatch date.
All of our orders are have tracking information which is sent out as soon as the items are dispatched. We use DPD, TNT and UPS services for our deliveries.
By paying via PayPal you are covered by PayPal Buyer Protection.
If for whatever reason you feel that you need to call us regarding your order’s delivery time before its estimated date provided in the dispatch note sent to you, we kindly ask you not to do so – we simply won’t have any other/different information to the one that you already have.
More information about deliveries and returns can be found here.
*Personalised and Somma fire pit orders only.
**Delivery times might be 1-3 days longer if you live outside the UK, in the Channel Islands or Isle of Man, or Highlands and Islands of Scotland. We also deliver to Australia – such orders arrive in 4-10 business days after their dispatch (via TNT).